We ask additional questions, give tips and advice

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Through additional questions, chatbots are able to better understand the customer’s needs and help him choose the most suitable product or service option, and tips and practical advice applicable to a specific situation can become a decision-making factor. Let's imagine that a client chooses a vacuum cleaner. The chatbot can give advice on how to care for it or tell you which features make using this technique most effective in which situation. An example of using a bot questionnaire to determine user needs An example of using a bot questionnaire to determine user needs Purchase stage: simplify and automate the process So, the client is ready to make a purchase.

Chatbots can automate the ordering process, provide  Email List detailed information about delivery and payment, and also make it possible to ask all your questions in real time and within a reasonable time frame or get answers to them immediately. The simpler and clearer the entire process is for the client, the higher the likelihood that the deal will not fall through. After-sales service stage: resolving issues and increasing loyalty The interaction with the customer does not end when they make a purchase. Customer care and after-sales service is one of the most important tasks of a business. At this stage, the role of chatbots only becomes more significant: with their help, the client can ask questions about the use of the product, promptly solve problems that arise, and obtain additional information. As a result, you will reduce the risk of the client experiencing any negativity and increase the likelihood of making a repeat purchase.

   


In addition, competent and timely use of chatbots will set you apart from competitors who do not use this tool. Chatbot that sells: how to automate a sales funnel In one of the projects, we automated interaction with the Customer’s clients in a similar way: when a trigger is fired, a relevant message is sent to the client. We help and advise From product recommendations to troubleshooting technical problems, chatbots can provide customers with all the information they need and point out possible solutions to their situation. We solve problems in real time The client interacts with the chatbot in real time. Thus, at the buyer’s request, you can immediately provide him with instructions for setting up the device or describe all possible ways to solve delivery problems. “Chatbots provide particular value by providing customers with ongoing support even after the transaction is completed. If a customer has a question or problem after making a purchase, a chatbot is their ideal assistant.”